When you place a hampr order, it’s sent to every washr in your area within their preferred order radius. You’ll receive a notification of who has claimed your order and a reminder to set out your hamprs.
Favorites and Blocked washrs:
If you haven’t favorited a washr yet, it’s super easy. When you find a washr that just gets you, hit that 💙 to Favorite them. They’ll receive your orders first before anyone else! (And yes, you can block your not-so-favorites.)
This can be done three different ways in the app:
On the order feedback & tip screen.
On the washr’s profile page.
In the “My Favorite washrs” section of your Profile.
If one of your Favorite washrs does not claim your order, the order is sent to other washrs in your area who are not on your BLOCKED list.
Now, with our new Request a washr feature, you can select one of your favorite washrs when placing an order. They’ll get an exclusive 15-minute window to claim it, making it more likely that your laundry will end up with the washr you trust the most. Just look for the new “Requested” option when setting up your order.